‘Dispense With A Horse’ – the problems with a high cost-of-thought
The inestimable Maria Popova (@brainpicker) drew my attention to the very first car advert in a weekly publication, first printed in 1898, through a tweet, posted last week. It was printed in Scientific American. The headline jumped out at me: ‘Dispense With A Horse’. Seems like an odd way to sell a car, right?
It is rare to see something presented in terms of what it’s not. However, this new Winton Motor Carriage is evidently not a horse; it is to replace a horse. In fact, it is arranged so as to replace the horse, the horse-drawn carriage, and the up-keep of the horse. One can be sure there are no horse related options with the Winton Motor Carriage. This is all true, and relevant to the decision making process.
But it still ‘jars’. It seems – surprising saying it’s not a horse. Why does it seem so odd?
We very rarely think outside of a category. We rarely consider what something is ‘not’. It’s reasonable really – something is ‘not’ everything else other than that which it is. And, pedantic semantics aside, we know we have trouble constructing negatives – the deeper work on Mere Exposure Effect provides this evidence. (I will write about that soon. It is also in chapter one of my book – free to download chapter here.)
Dan Ariely talked about these category boundaries in his talk at Authors@Google in 2008. His team went to a regular Toyota dealership and asked
The true opportunity cost is broader than the category (Honda versus Toyota) and has effects extending into the future. Ariely says that consumers in the Toyota dealership were not saying: ‘In the future, I will have to give up two weeks of vacation and 70 lattes’ and 1,700 books’ (or– I would add – private schooling for their child for a term, or a family holiday, etc) even though they would make more informed choices by considering this. (Not different choices necessarily, but more informed choices certainly.)
In this sense, the car advert from 1898 is correct in presenting the true opportunity cost of owning the Winston car versus a horse and carriage. But it’s clear we don’t naturally think that way. Why?
Primarily, we rarely think outside of a category because it’s hard work. Ariely’s Paris-Rome conundrum gives us insight (from his talk at Authors@Google in 2008.)
An all-expenses weekend trip to Rome is played [rightcol]against an all-expenses weekend trip to Paris. They are different enough to present a challenging comparison. But with an additional ‘decoy choice’ of an all-expenses weekend trip to Paris excluding breakfasts, a closely related pair is created on the Paris side.
Now, the choice between the inferior and superior Paris options requires less cognitive load than either Paris options compared with Rome. Essentially, you are choosing only between breakfast and no breakfast. Because of this, the superior Paris option (all-expenses weekend including breakfast) usually wins in this scenario because it is the best choice of a dominant related pair. (Equally, you could adjust for Rome instead of Paris and create the opposite related dominant related pair.)
The ability of differences to be more closely examined with related pairs is described by the cost-of-thinking approach.
Indeed, one could easy switch Paris and Rome with the Winton hydro-carbon Motor Carriage, and a horse. Create a pair (dominant or related) with the Winton – another motor carriage with one inferior/superior function – and you make horse the outlying ‘Rome’.
However so presented, it is clear we prefer economy of thought.
We may also rarely think outside of a category because we are trying to minimize regret. In this case, ‘regret’ is defined as the
It is easy to critique an old-time piece of work (mostly because we enjoy the knowledge accrued by those whom lived before us), but it can be more revealing than dealing in-the-moment because distal construal engages our calm, rational brain – the ‘noise’ of immediacy decreases. (Construal is evident in past as well as future constructs on the temporal plane).
The revelation is that the surprise (salience) of seeing a car/horse comparison is born of unfamiliarity, and this unfamiliarity is a condition of our cognitive preference (handicap?) for economy of thought. It’s all ‘oranges and lemons’. This leads us to two one-line conclusions:
- If you’re making a selection think outside of the immediate category about the true cost
- If you’re selling a product or service find a comparison that pits one part of your product with a similar competitor in order to reduce cognitive choice load, and to minimise purchase regret
(Or you could try and find a faster horse.)
“This advertisement for the Winton motor carriage – the one often identified as the first American automobile advertisement – appeared on page 80 of the July 30, 1898 issue of Scientific American magazine, a nationally-distributed weekly for readers interested in reading about the latest innovations in science, industry and transportation. Winton’s gasoline-powered vehicle had four pneumatic tires and a “hydrocarbon motor.” The Winton Company advertised weekly in this magazine from July through December 1898 and into 1899. The illustration remained the same throughout 1898, although the ad’s title changed from week to week, usually repeating a second time. The title of the first ad, “Dispense with a Horse,” was repeated again August 13. The Winton Company of Cleveland, Ohio made and sold tens of thousands of vehicles from 1896 to 1924.” From the Henry Ford Museum