Supporting your

PROCESS

AUDIT OF COMMENDATIONS & COMPLAINTS

What you get

We score commendations and complaints data according to psychological and behavioural identifiers.

We score based on our assessment of a variety of measures that we can sensibly see in the language of the commendation or complaint – this is akin to quantifying qualitative data, or making measurable sense of semi-unstructured commentary.

What it is

For instance, for some we can spot whether an individual or the organisation is the target of the commendation or complaint, whether it is about doing the job needed or going the extra mile, is the submission during or after a service or product is received, and the relationship between these. The type and number of measurable attributes is bespoke for each project.

What we do

  • Initial session to establish documented process in place, and other pathways used in practice.
  • Scoring: Day/ days scoring pathway
  • Delivery: Excel file of data
  • PDF written document, or PowerPoint, as a companion.

SUMMARY

We score commendations and complaints data according to psychological and behavioural identifiers.

Delivered as an Excel file of scoring data and a PDF or PowerPoint report of key takeaways.

From 4,000 to 20,000+ GBP depending on the number of tips or script length.

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