Most often we organise the communication layer between vendor and customer to increase understanding – the abstract nature of money and insurance can create challenges, often paired with unfamiliarity. We deliver both customer handling communication and teach you how to foster better customer relationships.
Mental models | Schema | Mental discounting | Finite pool of worry | Zero-risk bias | Skin in the game | Progress confidence | Commitment and consistency | Reciprocation
Finance & insurance – Our work
DAS Insurance: letter
Word count down by 65%, comprehension remains
Subsidence: Neighbour tree removal
200% increase in agreement rate, and more
Insurance claims process
75% reduction in complaints, and much more
LV= pension letter
28% increase in reading-ease and likability, and more
Finance & insurance – Our capabilities
How can we create sticky messages that work for you, your customers, and your stakeholders?
How can we shape your audience’s experience both in a physical location and digital world?
INCREASE CONVERSION – DIGITAL, PRINT, and more
IMPROVE USER RELATIONSHIPS – DIGITAL, PRINT, and more
ENGAGING INTERFACES – WEB, MOBILE, KIOSK
AUDIT of USER JOURNEYS
How can we create a slick, efficient and user-friendly journey for your audience?
AUDIT of COMMENDATIONS & COMPLAINTS
NPS PLUS: SUPER-CHARGE YOUR CUSTOMER FEEDBACK
How can we make every audience engagement with your people a moment to shine?
CALL SCRIPTS & TOP TIPS GUIDES
COMMUNICATION PLAYBOOK for MARKETING DEPARTMENTS
TEACHING BEHAVIOURAL TECHNIQUES (so you can work without us) via WORKSHOP
How can we make your product or service, exceed your audience’s expectations?
Finance & insurance – Thought leadership
Our blog
Awards, podcasts & talks
British Claims Awards, Outsourced Partner of The Year, 2021
Sedgwick UK, insurance claims handlers
A six-piece portfolio of work from subsistence letters, business interruption, the first ever electronic notification of loss, major peril handling, and more.
Claims Excellence Awards, Claims Services Solution of the Year, 2021
Sedgwick UK, insurance claims handlers
A six-piece portfolio of work from subsistence letters, business interruption, the first ever electronic notification of loss, major peril handling, and more.
Nudge Awards, 2016
Financial checklist
Behavioural checklist written and qual and quant tested for Behave.London
Nudge Awards, 2015
DAS Legal Expenses consumer letter
Won the only Gold prize awarded of all the 2015 worldwide entries in the retail category for our work on increasing comprehension.
Economic Rockstar podcast
Claims Consortium, 2019
🤯We are becoming behavioural experts with @oliverpayne from @HuntingDynasty at #ilchome https://t.co/m9pV01lnWq
— Claims Consortium (@ClaimsCGroup) November 14, 2019
I Love Claims, 2019
Lloyds Bank, behaviour and comprehension, 2016
Finance & insurance – Contact us
Call us
+44 (0)843 289 2901
If you like talking to human beings then our friendly receptionist will get you to the right person, or take a message, or organise a call-back time – whatever you need will get organised.
Email us
london@thehuntingdynasty.com
Send a message to the senior team in the box below (or at: london@thehuntingdynasty.com) and we’ll get straight back to you.