Use us to smooth your user experience using well-founded psychological and behavioural techniques, whether that is in the form of plans and guides or execution. We help you see the world through new eyes and create experiences that are as effortless as they are meaningful.
Mental models | Schema | Mental discounting | Finite pool of worry | Zero-risk bias | Skin in the game | Progress confidence | Commitment and consistency | Reciprocation
Customer relationships – Our work
HomeAway: brand perception
HomeAway vs. Airbnb vs. Booking.com
Electrolux: clean streets & homes
Successful primary research in 7 countries
Financial Times: subscribers
4.81% increase in FT subscribers
Zo: new venture sign-up
+80% increase in cold email click through rate
Sedgwick: improving insurance claims
- Claim complaints -25% from letters, emails, calls scripts, and more
- Tree removal -18 days from letter
- Inbound comms for ongoing claims -40% from email subject heading
Suffolk County Council: communication department
- 50 page Playbook for comms department
- Scoresheet and support
TeamLondonBridge: Christmas gift donation
- Strategy and execution for 42 businesses
- From zero categorisation to 95 sacks categorised
- From zero to 14 volunteer couriers
- 60% reduction in gift-wrapping volunteers needed, no reduction in number of gifts donated (1703 vs. 1701)
Sparkler: food delivery
- Supporting service research & behavioural viewpoint
- UK & France
Customer relationships – Capabilities
How can we make your product or service, exceed your audience’s expectations?
CONCEPT SCORING via ONLINE SURVEY
AUDIENCE QUALITATIVE INTERVIEWS via GROUPS, ONE-ON-ONE, and more
AUDIENCE QUANTITATIVE SURVEY via ONLINE, IN-PERSON INTERCEPTS
How can we explore the demand for your product and it’s positioning in the market?
MAXIMISE REVENUE via ONLINE PRICING SURVEY
PRICE FRAMING with BEHAVIOURAL KNOWLEDGE
How can we shape your audience’s experience both in a physical location and digital world?
INCREASE CONVERSION – DIGITAL, PRINT, and more
IMPROVE USER RELATIONSHIPS – DIGITAL, PRINT, and more
CHANGE BEHAVIOUR in a PHYSICAL SPACE
ENGAGING INTERFACES – WEB, MOBILE, KIOSK
AUDIT of USER JOURNEYS
How can we create a slick, efficient and user-friendly journey for your audience?
AUDIT of COMMENDATIONS & COMPLAINTS
NPS PLUS: SUPER-CHARGE YOUR CUSTOMER FEEDBACK
How can we create sticky messages that work for you?
QUICK HACKS – BEHAVIOUR & PSYCHOLOGY
DIRECT – DIGITAL, PRINT, and more
REVIEW MEDIA PLANS THROUGH A PSYCHOLOGICAL LENS
How can we make every audience engagement with your people a moment to shine?
CALL SCRIPTS & TOP TIPS GUIDES
COMMUNICATION PLAYBOOK for MARKETING DEPARTMENTS
TEACHING BEHAVIOURAL TECHNIQUES (so you can work without us) via WORKSHOP
DE-BIASING the RECRUITMENT PROCESS
SPOT TRIBES IN YOUR ORGANISATION via ONLINE SURVEY
PERSONALITY: TURN MANAGERS INTO LEADERS via ONLINE SURVEY & PROCESS
How do we enhance your audience’s tangible, physical cues and experiences?
Customer relationships – Thought leadership
Our blog
Radio, podcasts, media & talks
BBC Radio 4: Radio interview
Thought Cages series
The Power of Vanity
Instinct Before Logic: The Postbox at the O2
Secret Psychology of Persuasion: Podcast
Esquire magazine
‘Has Tinder Ruined The Way We Hook Up Forever?’
The Growth Foundation, Increasing conversion, 2022
Cognitive Economics Society, 2019
John Lewis, lunchtime session on behaviour, 2018
Pearson executive course, behavioural module, 2018
Lloyds Bank, behaviour and comprehension, 2016
Digitas, advertising agency, 2015
Proximity, advertising agency, 2013
Wahala, Netherlands, 2013
RKCR, Y&R, advertising agency, 2012
Diageo, 2012
Science Museum, Dana Center, London, 2011
Market Research Society annual conference, using behavioural economics, 2011
ColeyPorterBell, advertising agency, 2010
Woolley Pau, advertising agency, 2010
Customer relationships – Contact us
Call us
+44 (0)843 289 2901
If you like talking to human beings then our friendly receptionist will get you to the right person, or take a message, or organise a call-back time – whatever you need will get organised.
Email us
london@thehuntingdynasty.com
Send a message to the senior team in the box below (or at: london@thehuntingdynasty.com) and we’ll get straight back to you.