Supporting your

PEOPLE

CALL SCRIPTS & TOP TIPS GUIDES

What you get

We deliver language/imagery guides and scripts for staff to use during customer contact points so they can weave in behavioural science techniques to permanently improve communication.

We provide a simplified set of ‘first aid’ principles for staff to use day in, day out, in all forms of communication be that voice and video with customers, emails and text messages, or more formal letters and other types of comms. Scripts and guides can be in the form of a PDF, or crafted for your intranet, or printed (such as a desk stand or monitor hanger), or other.

What it is

Very helpful way of embedding behavioural techniques into the smallest, most frequent communication for important/main calls (call scripts) and frequent or too-small-to-be-an-external-project comms (follow up calls, emails back and forth, marketing pieces such as postcards, ads, etc.) for both new and experienced staff.

What we do

  • Review: Days – we narrow down the set of techniques that are frequently needed for your situation
  • Create: Days – Examples and descriptions of techniques tabulated
  • Deliver: Your complete scripts or top tips guide

SUMMARY

Simplified set of ‘first aid’ principles for staff to use day in, day out, in all forms of communication

Can be delivered as a PDF, or crafted for your intranet, or printed, or other.

From 2,000 to 10,000+ GBP depending on the number of tips or script length.

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